Shipping Policy
Lampeasy Shipping Information
Lampeasy delivers modern lighting products worldwide through carefully selected logistics partners, ensuring reliable handling, stable transit, and consistent delivery performance.
Free Shipping: Lampeasy is proud to offer free shipping on all orders. There are no minimum purchase requirements or hidden delivery fees.
Orders placed after 2:00 PM PST (Los Angeles, California, United States) are processed on the next business day. We start processing your order as soon as it is placed. Shipping operations and processing are paused on weekends and U.S. public holidays.
Shipping Origins
To optimize our logistics and ensure the most efficient delivery times globally, Lampeasy dispatches orders from two primary fulfillment locations:
- United States Fulfillment Center: Located domestically to expedite shipping for select in-stock items directly to our North American customers.
- Asia Production Hub (China): Our primary manufacturing and partner facility in China dispatches our latest designs, global orders, and bespoke products directly to your door, allowing us to maintain high-quality craftsmanship while passing the cost savings directly to you.
Shipping Methods & Timelines
| Service Level | Logistics Route | Handling Time | Delivery Time | Shipping Cost |
|---|---|---|---|---|
| Standard Light Parcel | International Air Freight | 1–7 Business Days | 9–14 Business Days | Free |
| Standard Oversized Freight | Sea Freight + Local Trucking | 1–7 Business Days | 24–29 Business Days | Free |
| Premium Expedited | Air Express Lane | 1–7 Business Days | 7–11 Business Days | Contact Us |
| Bespoke Order Logistics | Hybrid Air / Sea Logistics | 1–14 Business Days | 24–29 Business Days | Contact Us |
* Coverage Countries for the above services include: United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, and New Zealand.
Order Tracking
Once your order ships, you will receive an email confirmation that includes:
- A tracking number.
- A link to track your package directly through the carrier's official system.
- The carrier’s information (e.g., UPS, FedEx, DHL).
If tracking information is not received within 3 business days, please contact our support team.
Shipping Delays
Delivery times are estimates only. We strive to deliver your order on time; however, delays may occur due to:
- Inventory availability or processing capacity.
- High order volumes during peak seasons or holidays.
- Unforeseen circumstances such as natural disasters or strikes.
- Customs clearance issues or carrier delays.
If a significant delay occurs, we will notify you promptly.
Lost or Damaged Packages
Lost Packages:
If your package is not delivered within 15 business days of the expected delivery date, please contact us. We will work directly with the carrier to locate your package or provide a replacement/refund.
Damaged Packages:
If your package arrives damaged, please contact us within 48 hours of delivery. Please provide photos or videos of the damaged item and packaging to expedite the resolution process.
Additional Information
- Non-Serviceable Addresses: We cannot deliver to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or restricted areas.
- Customs and Duties: All customs fees, import taxes, and duties are included in the overall price.
- Installation & Assembly: Lampeasy does not provide installation, assembly, or physical delivery inside residences or businesses.
Contact Us
For urgent assistance, questions regarding your shipment, or delayed packages, please contact our Customer Service team:
- Email: support@lampeasy.com
- Address: 6271 Genoa St, Aurora, CO 80019, United States
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (Pacific Standard Time, United States)